Wonlex - 💬Frequently Asked Questions

📍 The app shows an inaccurate location:

❗Note: The watch must be outdoors and have a clear view of satellites to provide the most accurate GPS location. If the watch sees no or few satellites (e.g., it's inside a building), the location may be incorrect.

🔌 The app says “Device offline” or still shows the wrong location:

Send this SMS code to the watch: pw,PASSWORD,ip,52.28.132.157,8001#. This requests an update of the location data.

🆔 I lost the ID number (QR code):
You can find a copy of it in the “App” tab on the watch itself or by sending this SMS: pw,PASSWORD,ts#

🚫 I don’t want the watch to connect with other kids’ smartwatches (Friend feature):

To disable:  pw,PASSWORD,makefriend,0#  
To enable: pw,PASSWORD,makefriend,1# 

🕰️ I don’t want the watch to disturb during school hours:
You can set the watch to “Do Not Disturb” mode using the app. This disables all functions except showing the time.
You must set the time range for this mode each day (e.g., 00:01–23:59).
To cover 20:00 to 08:00, set two periods:

• 20:00–23:59
• 00:01–08:00

📶 What kind of subscription do I need for the watch?

The watch uses a NANO SIM card with a minimum of 1GB data per month for location tracking and general use.
It also needs credit for calls and SMS if your plan charges for those.